Updated as of April 2013
At Lean Sensei International, we respect your privacy. We are committed to collecting and using personal information responsibly, and in accordance with applicable privacy laws.
“Personal information” is information which may identify you in some way, such as your name, address, age, or other contact details such as telephone number, email address and passwords.
We may collect personal information from clients and other individuals in a number of different ways, including:
• Directly from you – this may be when you register on our Site, request information, submit comments, or when you call us or send us an email or complete and submit an online form;
• From third parties – for example, our related companies, our suppliers, customers, agencies and promotions partners, credit reporting agencies or your representatives;
• From publicly available sources; and
• When legally required to do so.
Providing personal information is up to you. We will not collect such information from you unless you provide it to us voluntarily and knowingly. If you choose not to give personal information to us, we may not be able to provide you with access to some or all of the pages on this Site, or to our other products and services.
At or before the time we collect your personal information we will explain how we will use or disclose it, and we will only use or disclose it for the stated purpose. If you specifically agree to follow-up contact by us or ask to be put on our mailing list, we may also contact you from time to time.
We will not share any personal information you give us with anyone outside of Lean Sensei International except when required or permitted by law, and with those suppliers or third parties that need to have access to the information to provide the services you have requested. We protect your personal information with appropriate security measures against unauthorized access, disclosure and use, and we require our suppliers to do the same.
INFORMATION COLLECTED THROUGH THIS SITE
Lean Sensei International collects web analytics information about your visit to our Site using Google Analytics. We use this information for statistical purposes to make our Site more accessible to visitors. The information we collect is not provided to any third party. Specifically, we may collect and record:
• The name of the domain from which you access the Internet.
• The Internet address of the website from which you linked directly to our Site, if any.
• The type of Web browsing software and operating system you are using to view our site.
• The date and time you access our site.
• The pages you visit on our site.
• The amount of time spent on the site.
Throughout the Site, there may be forms to request information or register for Lean Sensei International products and services. In the registration section of our Site, we ask for your name and other information which will enable us to provide you with Lean Sensei International products and services, and deliver Site content that is of interest to you. In the Ask Us/Email us section of the site, we ask for your name and other information in order to address your inquiry or respond appropriately.
Like many companies, we use “cookie” technology on our web site. We use a temporary session cookie to recognize you. These temporary cookies are eliminated when you exit your browser. Another type of cookie can be stored on your computer by your browser. When you log in, this type of cookie tells us whether you’ve visited us before or are a new visitor. The cookie doesn’t obtain any personal information about you or provide us with any way to contact you, and the cookie doesn’t extract any information from your computer. We do use the cookie to help us identify site features in which you have the greatest interest, so that we can provide more of what you may want.
CONTACTING US ABOUT YOUR PERSONAL INFORMATION
Requests to access, update or amend personal information, or any complaints or concerns, may be addressed to our Privacy Officer in writing at the address below.
Upon written request, and within 30 working days, you are entitled to access your personal information, including whether and how the information has been used, and to what third parties it may have been disclosed.
Complaints, concerns, and questions may also be addressed in writing to our Privacy Officer. The Privacy Officer will investigate all written complaints and if the complaint is justified, the Privacy Officer will take measures to correct and, if necessary, make changes to our existing privacy policies and procedures. If the complaint cannot be resolved to your satisfaction, we will provide you with the contact for the appropriate government agency for more information.
Lean Sensei International
#101-1001 W. Broadway, Box 364
Vancouver, BC, V6H 4E4